What is Iguana Bus?
Iguana Bus is a bus brokerage company that allows you to book your bus trip in minutes. We are able to deliver you an instant price for any trip, which you can reserve and pay for straight away. You tell us what you need, we find it for you, charging you no commission nor fees.
Do I get my money back if I cancel my trip?
Yes, as long as you tell us 48 hours before your trip departs.
Can I just send you an email describing my trip?
Of course! We won’t be able to give you an instant price, but we’ll get back to you as soon as possible.
What if I’m late for my bus?
We make sure to exchange contact information between you and the bus operator, so you can update each other on potential changes and/or queries.
Will my bus arrive on time?
Our buses aim to arrive 10-15 minutes before the arranged departure time, to give you time to load your luggage and board the bus while still leaving on time.
How do I pay for my bus?
Iguana Bus accepts credit card, VISA, Mastercard and VISA Electron. When paying, you have two options. You can pay us a 10% deposit to reserve the trip, and then the remaining 90% directly to the bus operator. Or, alternatively, you can pay for 100% of the reservation through us.
What if I want to change my booking?
As long as you tell us 48h before, we can solve any changes required subject to availability. In the event of a change in price, we’ll refund you your initial payment, and you can pay again for your amended trip.
What is included in the price Iguana Bus calculates?
All prices include fuel, driver’s wages, predicted parking expenses, tolls, meals and tax. We also include the effect of location, demand and seasonality into the price. In the event that accommodation is required for the driver, the bus operator will contact you.
What vehicles and companies do you use?
We then offer the trip to our network of high quality coach and minibus operators to find the best bus for you. All vehicles and operators are continuously evaluated by our operations team to ensure they can deliver our high standards